260 W. DeKalb Pike, King of Prussia, PA 19406
Tel: 610-962-0420 | Fax: 610-962-0425
Monday-Friday 10:00am-6:00pm EST, Saturday 10:00am-4:00pm EST

Standard Kehtron Warranty

Kehtron Computers provides a one-year labor & one-year limited parts warranty, on newly purchased Kehtron computer systems. The warranty includes the basic Kehtron computer and the Kehtron monitor, unless otherwise indicated for a special system. It does not include the parts installed from an old system for upgrades, or individual parts purchased separately. Warranty of the printers, scanners, and any other special devices is subject to the limitations of the Manufacturer of these devices.

All parts should be inspected at the time of receipt. Any claims for erroneous orders or damaged goods must be made within 7 days of purchase date, otherwise products are deemed to have been accepted in good condition.

Kehtron offers full money back for seven days and 60 day direct replacement on defective components. There will be a 15% restocking fee after 7 days within a 30-day period. A copy of the original receipt is required for these services. For returns, all component documentation, packaging, cables, and diskettes associated are required in salable condition. It is recommended to keep all boxes for at least one year, since many of the manufacturers of the various products we carry, extend special consideration to customers who return products in original packaging & condition.

Warranty does not imply replacement of defective parts. Kehtron reserves the right to either repair or replace the part as deemed by the Company. Replacement of defective part(s) assumes that there is no sign of physical abuse applied on the component(s). If some parts are not available due to technological changes, there will be an upgrade charge for the new version of a similar product. In case of a manufacturer going out of business, we will no longer provide the warranty for that specific part. Kehtron’s entire liability for any defective part(s) shall in no event exceed the original purchase price of the defective product. Kehtron shall not be liable under any circumstances for lost profits, loss of use, lost data or for any damages while the system is in for service.

WARNING:
Lightning and electrical surges can strike anywhere and anytime. These damages are usually covered by your home insurance policy, and Kehtron will assist you in determining the degree of damage when you need to file with your Insurance Company. The best protection against such a situation is to unplug your computer and disconnect the modem. Surge strips are not fully adequate to protect your computer.

VIRUSES, SPILLAGE, AND SOFTWARE CONFLICTS ARE NOT COVERED UNDER THIS WARRANTY.

We consider it a pleasure to serve you. Thank you for your business.

The Management