260 W. DeKalb Pike, King of Prussia, PA 19406
Tel: 610-962-0420 | Fax: 610-962-0425
Monday-Friday 10:00am-6:00pm EST, Saturday 10:00am-4:00pm EST

Support & Services:

DATA RECOVERY
Prices start at $200 and go up from there depending on the severity of the drive situation. We will give you a quote before starting any backup. Any data that is recovered will be placed on DVD (up to 2 free).
You can also purchase a new hard drive or bring in an existing external drive to place the data on. New drives carry a 2yr warranty but we still encourage customers to keep multiple backups. We will keep a copy of the data on our server for 3 months. Here is a copy of our Data Recovery Agreement (PDF format).

CONFIGURATION SERVICES
This pertains to configuring special components and peripheral devices in addition to the installation of Operating System and basic components such as hard drive, video card, CD ROM, modem, sound card, NIC, zip drive. Special components include printer, scanner, DVD and others which require extra effort and time.

DIAGNOSTIC
Trouble-shooting or upgrading services. When computer is brought in for diagnosis whether it is repaired or not, there will be a charge. Trouble-shooting would include the removal of computer viruses.

RESOLVING OF CONFLICT
In the case of a user introducing new hardware/software to the system, which could give rise to the conflict of IRQs, DMA, addresses, and incompatibility, we provide this service for the price indicated below.

SOFTWARE INSTALLATION
This is considered either at the time of purchase or a later date. Application software would include fax/modem software, wordprocessing, games, Ms Office, etc.

NETWORKING SERVICES
This is best to refer to our Network Specialists.

INSTRUCTIONAL SERVICES
Occasionally, first time users may request instructional services on how to operate the computer, how to use the modem, and how to create icons and personalize desktop. This service is based on half an hour chargeable time.

PRIORITY SERVICES
This pertains to repairing the computer within 24 hours or immediately in addition to the indicated charge.

ON-SITE SERVICES
There will always be a charge for this service whether the computer is under warranty or not.

Service Rates per Hour:

VIRUS REMOVAL - $75.00

MEMORY INSTALLATION - $20.00

NOTEBOOK REPAIR (Sotware problems, LCD screen, Resoldering DC Jack) - $75.00+

SOFTWARE INSTALLATION / CONFIGURATION - $75.00

HARDWARE UPGRADES RESOLVING CONFLICT DIAGNOSTIC INSTRUCTIONAL - $75.00

NETWORKING & ON-SITE - $125.00

PRIORITY (24Hr Turnaround) - $125.00

PRIORITY (Immediate Service) - $145.00

DATA RECOVERY - $200.00 and up

THERE ARE NO REFUNDS ON LABOR.